Frequently Asked Questions

Getting Started

What do I need to start?

A Gmail or Microsoft Outlook account, 5 minutes for the intake form, and (optional) any documents you want Iris to use (FAQs, pricing, policies, sample replies). If you don't have docs, we'll help you draft them.

Does Iris work with both Gmail and Outlook?

Yes. We support secure OAuth sign‑in for Google and Microsoft. No passwords are stored and you can disconnect at any time.

How soon will I see drafts?

Usually within 24 hours of connecting. Drafts appear directly in your inbox's Drafts folder.

Trial & Pricing

What's included in the free trial?

Your first 20 drafted email replies are free. Full functionality, no credit card required.

What happens after the 20 drafts?

You can upgrade in the dashboard at any time. Plans include: Starter (100 emails), Growth (300), Pro (800), and Enterprise (custom).

How is usage counted?

A "response" counts when Iris generates a draft reply to a real inbound email.

What are the overage rates?

If you exceed your plan's included emails, extras are billed at: $0.59 (Starter), $0.53 (Growth), and $0.51 (Pro). Enterprise is custom.

Do you offer annual discounts?

Yes — annual billing saves about 20% versus paying month‑to‑month.

Features & Control

Does Iris auto‑send?

No. Iris saves all replies as drafts for your review. You review, edit if needed, and send when you're ready. This gives you complete control and protects your reputation.

Can I edit or reject drafts?

Absolutely. Edit anything before sending, or discard drafts you don't want to use.

How does Iris learn my voice?

We use your provided materials — FAQs, service descriptions, tone guidance, past examples — and reference the email thread to draft a reply that sounds like you.

Can you help me create those materials?

Yes. Our team offers white‑glove onboarding to draft or refine FAQs, policies, templates, and tone guidelines.

Tip: Higher‑quality inputs produce higher‑quality drafts. Share examples of great past replies if you have them.

Security & Privacy

What data do you access?

With your permission, Iris reads inbound emails and writes draft replies. We only request the minimal scopes necessary for those actions.

What do you store?

Your business profile and any documents you upload are stored securely in private cloud storage. Draft emails live in your own Gmail or Outlook account.

Can I revoke access?

Yes. You can disconnect from your Google or Microsoft account settings at any time. You can also request deletion of your stored profile/docs via support.

Do you sell data?

No. We do not sell your data. We comply with Google and Microsoft API user data policies.

Compatibility & Limits

Will Iris work with my existing labels, folders, or filters?

Yes. Iris drafts directly in your account, so your existing labels/folders continue to work as they do today.

Does Iris respond instantly?

We use natural timing to keep interactions human‑like. You'll typically see drafts quickly, but not "bot‑instant."

Are there daily limits?

No — But at this time Iris Messenger will draft up to 1 email per minute or up to 1,440 emails per day.

Billing & Admin

How do I upgrade, downgrade, or cancel?

Open your client dashboard and choose Upgrade Plan or Manage Plan. Changes take effect immediately and you can cancel anytime.

Do you offer refunds?

We stand behind our service. If you're unhappy, contact support and we'll work with you to make it right.

How do overages work?

If you exceed your included emails, Iris continues drafting and charges per extra draft at your plan's overage rate.

Troubleshooting

I'm not seeing drafts — what should I check?

Confirm the account is connected, check your spam/promotions filters, and ensure Iris has permission to create drafts. If you still don't see drafts, contact support.

Drafts look too generic — how do I improve them?

Upload specific FAQs, pricing, and examples of great past replies. Tell us your tone preferences (friendly, concise, formal) — we'll tune the system.

How do I contact support?

Email hello@iris-messenger.com. We'll follow up promptly.